No Hassle Returns
Refund and Rebate Policy
GENERAL RETURN POLICY:
HH Distributing Company Ltd. will accept returned items within 30 days of the purchase date if accompanied by a valid receipt and the original tags, documentation and packaging.
No refunds on delivery fees. If truck is required to pick up materials for return to our warehouse additional charges could apply. There are NO RETURNS on final sale or take it all items, mortars, grout, or stale dated items.
Area Rugs must be returned within 48 hours of purchase to recieve a refund.
RETURN / EXCHANGE PROCESS:
Customers who wish to return or exchange merchandise must send an email to firstname.lastname@example.org requesting a Return Merchant Authorization Number (RMA #). The email must include the following:
Customer Name; Original Order Number; Reason for return/exchange and a complete description or Item number for return/exchange (and item requested in exchange if applicable).
A representative of HH Distributing Company Ltd. will then send an email reply with an RMA # and shipping instructions for the return goods. RMA #s will not be issued to customers over the phone. The customer is responsible for re-packaging the goods to prevent any shipping damage.
Returns due to an error made on the part of HH Distributing Company Ltd. while processing the original order will be sent back with a pre-paid shipping label at our expense. All other returns or exchanges are to be sent pre-paid by the customer using the carrier of their choice (we recommend Canada Post).
Items picked up in store by the customer may be returned in person once an RMA# has been issued.
All returns or exchanges must be sent to:
HH Distributing Company Ltd.
ATTN: Returns/Exchanges Dept.
46 Wright Avenue
Dartmouth, NS B3B 1G6
Once a return item has been received by HH Distributing Company Ltd., a refund or exchange will be processed within 3 business days and a confirmation of refund /exchange will be emailed to the customer.
Customers may contact us by email with any questions at email@example.com or by phone during our regular business hours at (902) 468-2319.